Return & Refund Policy

Shreevani Trendz

At Shreevani Trendz, we strive to provide high-quality women’s fashion products and a satisfying shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

Customers may request a return under the following conditions:

• The return request must be made within 7 days of delivery.
• The product must be unused, unwashed, and unworn.
• All original tags, packaging, and accessories must be intact.
• The item must be in original condition without stains, perfume smell, damage, or alterations.

Returns will not be accepted if the product shows signs of use or damage caused by the customer.

2. Non-Returnable Items

The following items are not eligible for return:

• Products purchased during clearance sale or special discount offers (unless damaged or defective).
• Items damaged due to improper handling or washing by the customer.
• Customized or altered products (if applicable).

3. Return Process

To initiate a return:

1. Contact customer support within the return window.
2. Provide:

• Order number
• Product name
• Reason for return
• Clear photos (if item is damaged or incorrect)

1. After approval, return instructions will be shared.

Products sent without approval may not be accepted.

4. Refund Policy

Refunds will be processed under the following terms:

• Refunds are initiated only after the returned product passes quality inspection.
• Approved refunds will be processed within 5–7 business days.
• The refund will be issued to the original payment method used during purchase.

Shipping charges (if applicable) are non-refundable, unless the return is due to:

• Wrong product delivered
• Damaged or defective item

5. Exchange Policy

• Exchanges are allowed only for size issues or defective products, subject to stock availability.
• If the requested size is unavailable, a refund or store credit may be provided.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

• Report it within 48 hours of delivery.
• Provide clear images and order details for verification.

Failure to report within the given timeframe may result in rejection of the claim.

7. Return Shipping

• Customers may be responsible for return shipping charges unless the error is from our side.
• We recommend using a trackable shipping service.

8. Order Cancellation

• Orders can be cancelled only before shipment confirmation.
• Once shipped, cancellation requests will not be accepted.

9. Policy Updates

Shreevani Trendz reserves the right to modify this Return & Refund Policy at any time without prior notice. Updated policies will be posted on our website